Frequently Asked Questions
Everything you need to know about MOZA Racing products, shipping, and support.
What is the standard shipping time for MOZA Racing hardware?
Orders are typically processed within 2-5 business days. Depending on your location and regional warehouse availability, delivery usually takes between 7 to 15 business days.
Are MOZA Racing wheel bases compatible with consoles like PS5 or Xbox?
MOZA Racing hardware is primarily designed for PC. However, specific models like the R3 Bundle are officially licensed for Xbox. For other bases, third-party converters may be required for console compatibility.
What is the return policy for defective electronics?
We offer a 7-day return policy for unopened items and a comprehensive warranty for manufacturing defects. If your hardware arrives DOA or develops a fault, please contact our support team for a replacement or repair.
How do I update the firmware on my MOZA steering wheel or base?
All firmware updates are managed through the MOZA Pit House software. Simply connect your device via USB to your PC, open Pit House, and follow the prompts in the 'Cloud' or 'Update' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment options like Klarna or Affirm for installment-based financing.
Do MOZA products come with a manufacturer warranty?
Yes, most MOZA Racing electronics, including wheel bases and pedals, come with a 12-month limited warranty covering hardware failures under normal operating conditions.